Cisco - Cisco Technical Support for Cisco Ultra-Reliable Wireless Backhaul Products
Technical support - for Cisco FM Ponte kit - phone consulting - 3 years - 15x5 - response time: 6 business hours
Cisco
SVS-FMS-3Y-PONTE
N/A
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Cisco Technical Support for Cisco Ultra-Reliable Wireless Backhaul Products - technical support - for Cisco FM Ponte kit - 3 years |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 6 business hours |
| Service Availability | 15 hours a day / 5 days a week |
| Software Title | Cisco FM Ponte kit |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 6 business hours |
| Service Availability | 15 hours a day / 5 days a week |
| Software | |
| Software Title | Cisco FM Ponte kit |
| Installation Type | Hosted |
| Hosted Service Type | SaaS |
| Details | |
| Service & Support | Phone consulting - 3 years - response time: 6 business hours - availability: 15 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 3 years - response time: next business day - availability: after business hours / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years - response time: 1 business day - availability: 15 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years - response time: 2 business days - availability: 15 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years - response time: 3 business days - availability: 15 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 3 years - response time: 1 business day - availability: 15 hours a day / Monday-Friday ¦ Web knowledge base access - 3 years ¦ New releases update - 3 years |