NEW ACCOUNT | ORDERING | PHONE ORDERS | ELECTRONIC ORDERS | SHIPPING | CUSTOMER SERVICE | RETURNS |

NEW ACCOUNTS
Precision Data Products New Accounts department is in Grand Rapids, MI.  Our representatives are ready to answer inquiries about:

When establishing an account, we require that each customer submit a Precision Data Products Application and if Tax Exempt,  a copy of your Certificate (we only collect sales tax for the State of Michigan).  We will ship c.o.d. or you may prepay using your Visa card, MasterCard, American Express or Discover Card if there is an order pending.  Please contact your New Account representative for details.

ORDERING
Precision Data Products saves you valuable time by making ordering easy.  You can choose form several convenient and easy-to-use ordering methods, including the Web site, toll-free telephone orders, Fax ordering, E-mail and EDI.

PHONE ORDERS
Main Office (616) 698-2242
Michigan, Indiana, Ohio 1-800-968-2468
All other states 1-800-968-0888

ELECTRONIC ORDERS
Place your orders on our Web site.  We provide 15 minute real-time delay services over a secure line.  You can also e-mail your orders directly to Sales@precision.com or if you know who your salesperson is you can e-mail them directly.  For information on these services or other electronic ordering services, call any of the numbers listed above or send an e-mail to Sales@precision.com.

SHIPPING
Precision Data Products ships prepaid and add via United Parcel Service (UPS).  Orders shipped c.o.d. by UPS are assessed an additional fee of $7.00 per shipment.  UPS will only accept company and certified checks as form of payment (they will not accept cash).

We will ship, at your expense, via any express carrier service you request.  When you request a carrier other than Precision Data Products carrier of choice, you will bear risk of loss and freight expenses for such shipments.

Claims for loss or damage in shipment must be made to Precision Data Products within 30 calendar days of anticipated receipt.  Claims for shortages, damages and invoice discrepancies must be made to Precision Data Products within 30 calendar days of receipt. 

CUSTOMER SERVICE
Our representatives are ready to answer inquiries about any of the following:

• Lost Shipments
• Short Shipments
• Damaged shipments
• Misshipments
• Billing errors
• Replacement orders

Our Customer Service Department is open from 8:00 a.m. to 5:30 p.m. Eastern time.  You may also send a Return Authorization (RMA) request via the Web site at www.precision.com

RETURNS
Our returns facility is ready to process your returns.  When returning stock balance, defective or DOA items, be sure to:

• Call, E-mail or use our Web to request an RMA number before you return the product.   RMAs are valid only within 20 days of issuance.  You are responsible for all stock balance return freight charges.
• Furnish Customer Service with your name and account number, our part number(s) and product description(s).
• RMA must appear on exterior of shipping carton (best if on or near shipping label)
• Include one RMA per carton
• Serial number may be required

Precision Data Products requires pre-authorization for the return of all products.  Products not authorized for return shall be defined as "overgoods."  Any overgoods received will, at our discretion, be returned to you at your expense, processed for credit of last purchase price, current price, and cost of goods less a 15-percent handling fee, or no credit will be issued.  Precision Data Products will not be liable for any loss or damage to overgoods.

Do not write addresses or RMA numbers on the outside of the manufacturer's boxes.  Products must be in in a resalable condition to receive credit.  Package all returns to prevent damage in transit.

We expect all nondefective/DOA returns to be in resalable condition, complete and unused.  For returned merchandise, wi will chare you a minimum of 50 cents per item for shrink-wrapping, sticker removal, ect.  Items returned as stockable but received in a damaged box will be assessed a rebox fee of $35.  Refused orders may be subject to a cancellation fee.

Call Customer Service before refusing any shipment and have the above information available when you place your call.   Failure to follow these return instructions may result in credit refusal, and products will be returned to you at your expense.

Policies are subject to change.