Return Policies and Procedures

General Return Policies
Precision Data Products requires pre-authorization for the return of all products. Products not authorized for return shall be defined as "overloads". Any overloads received will, at our discretion, be returned to the customer at there expense, or processed for credit (our cost of goods less a 20% handling fee) or issued no credit. 
Precision Data Products will not be liable for any loss of or damage to overloads.

A Return Authorization number is an identification number issued to a custmer who needs to return an item back to Precision Data Products for an exchange or credit. It is very important to have the Return Authorization number posted outside of a return package in order to properly process any exchange or credit.

All returns must have a Return Authorization Number (RA)
There are two ways you can obtain a RA:

NOTE: RA numbers are valid for only 20 working days, or according to vendor policy, so it is necessary you return products promptly.

Once you receive a RA please follow the shipping guide lines

We understand how exasperating it is to get a defective, or "Dead On Arrival" (DOA) product. Subject to the manufacturer's warranty requirements, we will credit you or your account for any defective product returned to us within 60 days of the invoice date. COD customers may request a replacement on a defective return. Defective products must be returned in the manufacturer's original packaging and the carton must include all components and other items originally packaged with the product including cables, software, manuals, etc. Your customer must obtain a RA number before returning any defective or DOA products.

• Truck Line

Occasionally a package may become damaged due to mishandling by the common carrier. If this should happen, it is important to report the damage immediately in order to preserve any rights against a carrier.

"Exposed Damage" is when damage is evident without opening the package. The exterior of packages should be inspected prior to acceptance from the carrier. Should exposed damage be found, it should be noted on the carriers delivery bill/airbill when your customer signs to accept the package(s).

"Concealed Damage" is when the contents of a shipment is damaged even though the packaging itself is not noticeably damaged. Naturally, concealed damage cannot be detected before you accept the packages from the carrier. However, you should inspect all packages for concealed damage as soon as possible. All damages must be reported within seven (7) days after acceptance in order to process a claim against the carrier. Should you notice damage, you call at once for instructions.

• United Parcel Service (UPS)

You should contact your local UPS office for an inspection report. Require UPS to return the merchandise to us, do not  return the merchandise at your own expense.

In the event your order was short, please contact us as soon as possible so we may have the opportunity to make up the shortage.

Merchandise lost in shipment will be replaced after the shipment has been traced. Upon notification from the carrier of non-delivery, a claim will be filed, the merchandise replaced.

The majority of orders are prepared for same day shipment. We will make every attempt to retrieve the order prior to carrier pick-up. After the product has been shipped you must request a RA. A 15% restocking fee may be assessed and all freight charges (both ways) are your responsibility.

Seller shall not be liable to purchaser or any other party for any loss, damage, or injury which results from the use or application by purchaser or any other party of goods and/or services delivered to purchaser, unless the loss or damage results directly from the intentionally tortuous or fraudulent acts or omissions of seller. In no event shall seller be liable to purchaser or any other party for loss, damage, or injury of any kind or nature arising out of or in connection with these terms and conditions, or any agreement into which they are incorporated, or any performance or nonperformance under these terms and conditions by seller, it employees, agents or subcontractors, in excess of the net purchase price of goods and/or services actually delivered to and paid for the purchaser hereunder. In no event (including events of loss, damage, or injury provided for in the preceding paragraph) shall seller be liable to purchaser or any other party for indirect, special or consequential damages, including, but not limited to loss of good will, loss of anticipated profits, or other economic loss arising out of or in connection with seller's breach of, or failure to perform in accordance with, any of these terms and conditions, or the furnishing, installation, servicing, use or performance of any goods or other materials or services seller shall provide hereunder, even if notifications has been given as to the possibility of such damages. Purchaser hereby expressly waives and and all claims for such damages.

NOTE: Some manufacturers will provide protection on there products. For example if a GRC ribbon damages a printer GRC will pay the service bill.  Please contact in such an event and we will do all we can to help.

 

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In addition the following terms apply:

All sales made by Precision Data Products ("PDP") are subject to the following terms and conditions.

1. PAYMENT: Payment is due and payable in accordance with the terms provided in this invoice. You agree to pay PDP a late charge of 1.5% per month if your payment is late. You further agree to pay PDP as well as goods stated on this invoice remains the property of PDP until payment is made in full by you.

2. DELIVERY: Unless otherwise noted deliver will be made F.O.B., Precision Data Products (PDP). Risk of loss passes to you upon delivery by PDP to common carrier.

3. CLAIMS: All claims for shortage, damage, or error must be made within 5 working days after receipt of shipment. All returns of rejected goods must be authorized by PDP customer service department within 30 days of invoice.

4. EVALUATION: All evaluation units shall be returned within 30 days from the date of invoice. If return is not so made, you agree to pay PDP the full amount of the invoice for such units.

5. REFUND & CREDIT: No refund or credit will be given after 30 days from date of invoice.

6. SERVICE & SUPPORT: If you have any problem with any goods purchased from PDP, you should immediately contact PDP technical support staff before deciding to return it. We are here to help you and will do so in every way possible.

7. RETURN MERCHANDISE AUTHORIZATION: In order to obtain service on any goods, you must first obtain a Return Merchandise Authorization number ("RMA number") form PDP and the goods must be returned at your cost within 10 days from the issuance of the RMA number. In order to take advantage of the RMA policy my must do the following:

1. contact PDP for an RMA number. You must provide the original invoice number, shipping date, serial number, description of goods being returned, and reason for the return.

2. return goods, freight prepaid, with a copy of your original invoice (Proof of Purchase). Write the RMA number clearly on the outside of the box and on the mailing label. You must include a complete and detailed description of the problem. Goods returned must be received by PDP in like-new condition in their original packaging. All manuals, cables, and accessories originally shipped must accompany the returned goods. BE SURE TO CLEARLY MARK THE RMA NUMBER ON THE OUTSIDE OF THE BOX AND ENCLOSE PROOF OF PURCHASE. OTHERWISE, YOUR RETURN WILL BE REFUSED, FREIGHT COLLECT OR C.O.D. RETURNS WILL ALSO BE REFUSED.

10. RESTOCKING CHARGE: There will be a thirty percent (30%) restocking charge if PDP accepts your return, unless PDP has made other arrangements with you. Any goods returned or exchanged must be approved by PDP. There is ABSOLUTELY NO REFUND.

11. LIMITED WARRANTY: PDP warrants those products assembled or customized by it against defects caused solely by faulty assembly or customization for 90 days after delivery. All other products, and the components and materials utilized in any assembled or customized products, are covered by, and subject to, the terms, conditions, and limitations of the manufacturer’s standard warranty, which warranty is expressly in lieu of any other warranty, express or implied, of or by PDP or the manufacturer. This warranty does not cover any loss or damage resulting from the following:

a. Shipping

b. Improper installation or maintenance

c. Misuse, neglect, or improper environment,

d. Any repair, modification, adjustment, or installation of options or parts by anyone other than PDP.

e. Excessive or inadequate electrical power surges, or other irregularities.

 

EXCEPT AS HEREIN EXPRESSLY STATED, PDP MAKES NO WARRANTY WHATSOEVER, EXPRESS OR IMPLIED, ON GOODS SOLD HEREIN.

12. LIMITATION OF LIABILITY: Except for the warranty coverage referenced above, NEITHER PDP NOR ITS SUPPLIERS WILL HAVE ANY LIABILITY OR OBLIGATION TO CUSTOMER OR ANY OTHER PERSON FOR ANY CLAIM, LOSS, DAMAGE, OR EXPENSE CAUSED IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, BY THE INADEQUACY OF ANY PRODUCTS FOR ANY PURPOSE, BY ANY DEFICIENCY OR DEFECT IN ANY PRODUCT (WHETHER OR NOT COVERED BY ANY WARRANTY), BY THE USE OR PERFORMANCE OF ANY PRODUCTS OR BY ANY FAILURE OR DELAY IN PDP’S PERFORMANCE HEREUNDER, OR FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, HOWEVER CAUSED, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY OR LOSS OF BUSINESS OR PROFIT, WHETHER OR NOT CUSTOMER WILL HAVE INFORMED PDP OF THE POSSIBILITY OR LIKELEHOOD OF ANY SUCH DAMAGES.

13. The terms and conditions herein shall be governed by and construed in accordance with the laws of the State of Michigan. You hereby consent and submit to the exclusive jurisdiction and the courts of the State of Michigan, In and for the County of Kent, in any action brought by either you or PDP in connection with terms and conditions herein.

14. In order to defray the cost of customer account administration, any credit balance or other sum owed to customer which remains unclaimed by customer for a period of 12 months will become the property of PDP.

15. Unless specifically otherwise agreed in writing by PDP, customer acknowledges that products sold by PDP are not intended for and will not be used in life support systems, human implantation, nuclear facilities or systems or any other application where product failure could lead to loss of life or catastrophic property damage. Customer will indemnify and hold PDP harmless from any loss, cost or damage resulting from customer’s breach of the provisions of the paragraph.

16. PDP certifies that it complies with all applicable requirements of Sections 6, 7 and 15 of the Fair Labor Standards Act, as mended, and of regulations and orders of the United States Department of Labor issued under Section 14 Thereof.

17. PRICE CHANGES: Price subject to change without notice.

18. TAXES: Any taxes which PDP may be required to pay or collect under an existing or future law upon or with respect to sale of goods described shall be the responsibility of Buyer who shall promptly pay the amount thereof to PDP upon demand.